Wholesale Policies and Procedures

Customer Service Information
Hours: M-F (9:00 A.M. - 5:00 P.M.) CST
Customer Service Phone: (312) 235-6639
E-mail: info@sobremesasales.org
 
Order Minimums
Opening Order: $350.00
Re-order: $100.00
*A $25 fee may be applied if minimum order is not reached.
 
New Accounts:
To become a Sobremesa customer, please e-mail a copy of your Resale Certificate, sales tax license, or completed exemption certificate to Sobremesa along with your initial order.
 
Orders:
All items must be ordered in the case pack quantities. Confirmed orders will ship as ready unless otherwise specified. It is the customer’s responsibility to notify Sobremesa if they would like to make any changes to their order prior to shipment. Failure to notify Sobremesa of any desired changes to the confirmed order prior to shipping resulting in the refusal of the shipment will incur a 20% restocking fee. ALL SALES ARE FINAL.
 
Pricing:
The wholesale prices on this website apply to stocking retailers only. Prices are subject to change without notice. Items are billed at the prices in effect at time of shipping.
 
Credit Terms:
All accounts require payment at time of shipment and are not eligible for credit terms.  
 
Payment:
All orders must be paid before shipment. Sobremesa accepts all major credit cards as well as company checks. COD’s are not accepted.  When pre-paying via company check, please contact Sobremesa for estimated shipping charges. Orders with a declined credit card will be put on hold and you will be contacted for alternate payment.   
 
Back orders:
When placing an order, please indicate whether or not you accept back orders. Back orders will ship as they become ready unless you indicate otherwise. If back ordered items are not available to ship within 120 days, back orders will be cancelled. Only back orders over $25 will be processed and shipped. Back orders under $25 will be cancelled. Standard shipping will be charged for all back orders.   
 
Shipping:
FOB point is Chicago, IL. Standard shipping rates will apply to all orders. Special routing information must be specified at the time an order is placed, or Sobremesa will ship at its own discretion. All orders over $25 will be charged actual shipping costs.  Freight carrier is subject to change without notice.
 
Damages/Shortages:
Damages or shortages must be reported within five (5) business days of receipt of goods in order for a claim to be honored. Claims for damaged products will be honored only if the original packaging is retained for inspection and images of damaged items are sent to Sobremesa via e-mail. Once images are reviewed by Sobremesa, a credit on your next order or replacement product will be sent. Due to the use of natural materials and the handcrafted nature of our products, slight variations in finishes, tones, size, and/or color can occur and are not considered flaws. These variations are not grounds for a return, exchange, or credit.
 
Order Cancellation/Changes:
Changes to orders will only be accepted before the order has been formally processed and packed for shipping. Order cancellations must be received in writing prior to shipment.
 
Rush Orders:
We will happily expedite your order upon request. However, requested rush orders will include a $25.00 rush fee. Rush orders must be received before 11:00AM CST.